Maputo best accomodation 

Polana Serena Hotel in Maputo

Accommodation & Facilities

The hotel features a total of 153 rooms, including standard, deluxe, studio, executive rooms, suites, and a presidential suite. The main building showcases elegant, historic rooms with bay views, while the Polana Mar wing offers more contemporary accommodations. Additionally, there are eight stand-alone villas in the gardens that provide ocean views.

All rooms are equipped with air conditioning, satellite TV, a mini bar, tea and coffee facilities, and modern bathrooms. The décor harmonizes contemporary African and Portuguese styles, highlighted by lavish furnishings and rich fabrics.

Guests can dine in several world-class restaurants and bars, including Delagoa Restaurant, which specializes in French-Mozambican fine dining, Veranda Restaurant offering a buffet and à la carte options, and Aquarius Sushi Bar for sushi enthusiasts. The Polana Bar serves cocktails and aperitifs.

For leisure, the hotel boasts a large outdoor swimming pool, a state-of-the-art gym, and tennis courts. The Maisha Mind Body and Spirit Health Club & Spa offers massages, a sauna, and a variety of beauty treatments.

Polana Serena Hotel is also well-equipped for business and events, featuring multiple conference rooms and a grand ballroom that can accommodate up to 350 guests, along with full business center services. Additional amenities include a gift shop, casino, art gallery, private drawing rooms, limousine service, laundry service, and 24-hour room service.

Guest Reviews – Summary

Reviews for Polana Serena Hotel are predominantly positive, with guests highlighting the hotel's stunning architecture and historic charm, particularly in the original main building and public spaces. The excellent location, safety, and spectacular views of Maputo Bay are frequently praised, as is the friendly, professional, and attentive staff who go above and beyond for guests. The breakfast quality and diverse dining options also receive commendation, along with the clean and comfortable rooms, especially in the main building.

However, some guests note areas for improvement. The newer Polana Mar wing is sometimes perceived as less charming and more dated than the main building, with certain rooms not meeting the luxury expectations of a five-star hotel. Occasional maintenance issues, such as broken pool tiles and worn sun loungers, have been reported. Some service aspects, particularly poolside and room cleaning, can be inconsistent, and language barriers with staff may arise. A few guests feel that the hotel's prices do not fully align with the level of upkeep and service in specific areas.

One typical review states: "Maybe the most beautiful hotel I have ever stayed in when it comes to the exterior and some of the interior... All very authentic. The room was comfortable and breakfast was great... Service and attention to detail were very good but could be somewhat improved."

Ideal For

Polana Serena Hotel is perfect for business travelers, diplomats, and tourists seeking luxury, history, and a central location in Maputo. Guests who appreciate grand architecture, elegant interiors, and a blend of colonial and modern amenities will find it particularly appealing. It is also ideal for those looking for a full-service hotel with a spa, pool, and fine dining options.

Considerations

To fully appreciate the hotel's historic charm, it is advisable to request a room in the original main building rather than the Polana Mar wing. While some facilities may require maintenance or updating, the hotel's overall grandeur and service generally outweigh these concerns for most guests. The hotel is family-friendly and provides child-friendly amenities.

Conclusion

Polana Serena Hotel remains the most prestigious and storied accommodation in Maputo, successfully blending classic elegance with modern luxury and a prime location in Mozambique's capital.